The Forgot Password feature in NCEdCloud ensures users can regain access to their accounts when they lose or forget their passwords. This feature enhances user convenience while maintaining security by providing a structured process for password recovery.

When to Use the Forgot Password Option

  • Lost or Forgotten Password:
    • If you can’t recall your account password, use this feature to reset it.
  • Expired Passwords:
    • When prompted to update your password after its expiration.
  • Error Messages:
    • If you receive “Incorrect Password” or “Could Not Authenticate” errors during login.

Steps to Reset Your NCEdCloud Password

  • Go to the Login Page:
    • Visit https://ncedcloud.mcnc.org and click on “Forgot My Password.”
  • Verify Your Identity:
    • Enter your State UID and respond to your challenge questions.
  • Create a New Password:
    • Follow the on-screen instructions to set a new password. Ensure it meets the required security criteria.
  • Complete the Reset Process:
    • Confirm the new password and log in using the updated credentials.

Password Requirements for NCEdCloud

  • Length:
    • Passwords must be between 8 to 16 characters.
  • Complexity:
    • Include at least one uppercase letter, one lowercase letter, one number, and one special character (e.g., @, #, $).
  • Avoid Reuse:
    • Do not reuse old passwords or create easily guessable combinations like “12345678.”

Troubleshooting Forgot Password Issues

  • Difficulty Verifying Identity:
    • Ensure your UID is entered correctly.
    • Double-check answers to your challenge questions. Contact your school IT administrator if you’re unable to verify your identity.
  • Technical Issues:
    • Clear browser cache and cookies if the password reset page doesn’t load.
    • Try resetting your password using a different browser or device.
  • Feature Not Working:
    • If the “Forgot My Password” tool fails, contact school IT support for assistance.

Best Practices for Managing NCEdCloud Passwords

  • Regular Updates:
    • Update your password every 3–6 months to minimize security risks.
  • Secure Storage:
    • Use a password manager to store and retrieve your credentials securely.
  • Avoid Sharing:
    • Never share your password with anyone, even trusted individuals.
  • Create Strong Passwords:
    • Use a combination of letters, numbers, and special characters to enhance security.

FAQs About Forgot Password in NCEdCloud

What should I do if I forget the answers to my challenge questions?
Contact your school’s IT administrator to reset your security questions and regain access.

How long does it take to reset a password?
The password reset process is instant once you verify your identity and create a new password.

Can a teacher or administrator reset my password?
Yes, teachers or administrators with the appropriate permissions can reset student passwords through the NCEdCloud portal.

What should I do if the “Forgot My Password” tool doesn’t work?
Clear your browser’s cache, try using another device, or contact your school’s IT support for further assistance.